49. What is the Return/Replacement policy period of the Tech4You Store?

All products and categories listed in Tech4You Store may not have the same return/replacement period. Please check the return/replacement policy mentioned on the product page.

Please refer the below table for return and replacement policy.

RETURN POLICY
CATEGORY	RETURN PERIOD  AFTER DELIVERY	TYPE OF RETURN ACCEPTED	CONDITIONS
MOBILE COVERS	7 DAYS	REFUND OR REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REFUND/REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
MOBILE SCREEN GUARDS	7 DAYS	REFUND OR REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REFUND/REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
MOBILE CABLE	7 DAYS	REFUND OR REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REFUND/REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
HEADPHONES & HEADSETS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
MEMORY CARDS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
POWER BANKS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
CHARGERS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
BLUETOOTH SPEAKERS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
SELFIE STICKS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
VIRTUAL REALITY HEADSETS (VR)	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
MOBILE HOLDER	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
SMART WATCH & SMART BAND	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
USB GADGETS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
TRIPODS	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.
COMPUTER/LAPTOP ACCESSORIES	7 DAYS	REPLACEMENT	CUSTOMERS MAY REQUEST FOR A REPLACEMENT WITHIN 7 DAYS OF DELIVERY UNDER TECH4YOU STORE RETURN POLICY. THE PRODUCT SHOULD BE UNUSED AND UNDAMAGED AND WITH ALL ORIGINAL TAGS & PACKAGING INTACT.

NOTE –

Tech4You Store return policy period is applicable from the delivery date of product. We offer returns policy which allows you to Return/Replace the products which you found damaged or defective or wrong product or not as described in the product page or Missing part or accessories, within the return policy period of the particular product.NOTE –

If you have received a product which is damaged / defective / wrong product / product is not as described / Missing Part/accessories you can raise a return request within the applicable returns policy period (of the particular product) by submitting the return/replacement request form. We will soon contact you to understand & get the details about the issue with the product. Once the return/replacement request is accepted by us as per our policy we will refund the full amount in 72hrs (3 Business days) or replace the product once we receive the product from you.

Once we receive your returned product at our store, we will perform a quality check of the product at our end and once product passes the quality check we will refund the amount that you paid for the product by Bank Transfer / Cheque / Paytm in within 72hrs (3 Business days) or arrange the replacement of product. If the picked up product does not pass the quality check, we will ship it back to you and return request will be cancelled.

Note –

• Refund is not available on some products & categories please refer the above policy table.
• Policy label will be displayed on the every product page.

Product covered under return policy.

• Damaged product
• Defective product
• Not as described / Varies from the description
• Wrong product
• Missing parts / Accessories

Note – In certain cases where Tech4You Store is unable to process a replacement due to product unavailability we will offer a refund to customers.

50. What are the Terms and Conditions of the return policy?

Terms and Conditions

• The product which you want to return should not be used/tampered, the product should be packed in the original packing with all the accessories, and documents like- manuals, warranty/guarantee cards, labels, tags, leaflets, should be intact. (For e.g. Mobile need to be packed in the original mobile box with manuals and all the accessories provided).The courier person will not accept your product if the any item is missing from the box.IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
• Items with locks/passwords should be unlocked/disabled before returning the product. (Locked items or passwords enabled devices will not be accepted by the courier person.
• Products sold as sets or combos cannot be exchanged or returned individually.
• Free gifts and other offers associated with the products also need to be returned at the same time of returning the product.
• Replacements are subject to stock availability of the product. If in case the replacement Product is out of stock, we will refund your amount.
• Kindly ensure to remove all the personal information and data before returning the electronics devices. Tech4you Store will not be responsible for any data loss.
• Refund or Replacement will be processed once we receive the product from you and pass it through the necessary quality checks.
• Tech4You Store will perform a quality check to examine the complaint of product being faulty/defective/damaged/wrong/missing part or accessories, if the product passes the quality check Tech4You Store will refund the amount or arrange replacement for the product as per customer’s request.
• If the picked up product does not pass the quality check, we will ship it back to you and return request will be cancelled.
• The returns/replacements will be accepted for only those products which are found to be damaged/defective/wrong product/product not as described / missing parts or accessories.
• Refunds will be initiate via following modes ( NEFT to Bank account/ Cheque / Paytm).
• Tech4you Store offers a pick-up service in mumbai circle only. Customers outside the mumbai need to ship the product in tamper-proof packaging to prevent any loss or damage during transit. Shipping cost will be credited to customers account in the form of coupons (Max rs150).
• Customer must provide the courier receipt to us to process reimbursement of shipping costs.

51. How does the Tech4You Store Return and Replacement policy works?

If you have received a product which is damaged / defective / wrong product / product is not as described / missing part or accessories, you can raise a Return/Replacement request within the applicable returns policy period.

How it works –

Step 1 : Customer has to fill the Return/Replacement form to raise the return/replacement request within the applicable returns policy period for the particular product you wish to return.

Step 2 : Tech4You Store executive will soon contact the customer to understand the issue that customer is facing with the product & will take complete details of issue and forward it to the product technician.

Step 3 :  (If Required) Tech4You Store will arrange a quality check call with product technician from Tech4You Store or from the product vendor. Product technician will assist you to troubleshoot the issue over the phone call, please follow the steps suggested by the product technician.

Step 4 : If the issue still remains after the troubleshoot performed by you, Tech4You Store will approve the return request and will process the refund or replacement for the product as mentioned by customer on return/replacement form.

Step 5 : After the confirmation call from the Tech4you Store for pickup customer must ready the product with the original packaging and all the accessories need to be intact.

Step 6 : Tech4You Store will arrange a pickup of the product if the pickup location is in the mumbai circle. (Courier person will check the product before accepting as per our guidelines)

Note

• If the pickup location is out of mumbai circle customers need to ship the product in tamper-proof packaging on Tech4You Store address (refer contact us page for address).
• Shipping cost will be credited to customers account in the form of coupons (Max Rs 150)

(Customer must provide the courier receipt to us to process reimbursement of shipping cost)

Step 7 : Once the product will reach us we will perform a quality check to examine the complaint of product being faulty/defective/damaged if the product passes the quality check Tech4You Store will refund the amount or arrange replacement for the product as per customers request.

Step 8 : Refund will be credited in 72 hrs. (3 business days) or customer will receive a cheque via courier in 3 to 5 business days.

Or

Shipping details of the new products against the replacement will be provided to customer via email/SMS.

52. How can i submit the return request?

Return request should be filled within the applicable returns policy period for the particular product you wish to return.

To submit the return request please follow this steps.

Step 1 – sign in to your Tech4You store account.

Step 2 – Hover the mouse on Track order mentioned on the Home page you will find the option of Return Product click on it.

Home > Track order >  Return Product

Step 3 – Fill the Return/Replacement form and submit.

We will soon contact you to discuss more about your return request.

53. Will Tech4You Store pick up the product I want to return/replace?

Yes currently we are providing free pickup service in Mumbai circle only for the product you wish to return/replace. Customers outside the mumbai need to self-ship the product and we will reimburse the shipping cost in the form of Coupons (Max Rs 150). (Customer must provide the courier receipt to us to process reimbursement of shipping costs).

54. Can i return a product at Tech4You Store?

Yes you can return the product at Tech4You Store. Once your return request is accepted we will inform you to drop the product at Tech4You Store as per your convenient time between 9.00am to 9.00pm.

Note –

• Address of the Tech4You Store is mentioned on the contact us page.
• Kindly return the product to Tech4You store before return window expiration date.
• Product must be returned in the originally shipped packing.
• All the contents of the products should be intact.

55. Why Do I need to self-ship the product to Tech4You Store?

We currently offer pick-up facility in mumbai circle only as per our courier serviceability. Pick-up option is currently not available outside location of the mumbai circle in this case you can self-ship the product to us. Shipping cost will be credited to customers account in the form of coupons (Max Rs150). (Customer must provide the courier receipt to us to process reimbursement of shipping costs). Customers need to ship the product in tamper-proof packaging to prevent any loss or damage during transit. Product should be packed in the original packing with all the accessories, and documents like- manuals, warranty/guarantee cards, labels, tags, leaflets, should be intact. (for e.g. Mobile need to be packed in the original mobile box with manuals and all the accessories provided) gifts should also be packed and returned to us.

56. Terms and Condition for self-ship of returning product.

Customer will need to self –ship the return product via any reliable courier service. Please mention the order number and full address of Tech4you Store on the parcel (Tech4You Store address is mentioned on the contact us page).

We will provide you reimbursement for the shipping cost in the form of Coupons (Max Rs 150) therefore customer needs to share the scan copy or image of courier bill/receipt via email on info@tech4youstore.com

The courier receipt or bill should satisfy the following conditions for successful processing of reimbursement of shipping cost –

• Weight and package dimensions should be capture on the receipt/bill of the return package.
• Residential/office address, destination address, shipment date, amount and other details should be mentioned on the courier receipt or bill.
• The information on the receipt should not be edited/over-written.
• The courier charges should not be overcharged as compared to the other courier services for the same destination, package dimensions and package weight.
• This is subject to your returns being inspected and successfully processed upon receipt at our end.

57. When do you arrange a Pickup for Returns?

Once your return request is approved, we will arrange pickup at your address (Mumbai Circle only). All the details related to pickup will be sent to your registered email id. Please keep the product ready & packed in the original packing with all the accessories, and documents like- manuals, warranty/guarantee cards, labels, tags, leaflets, should be intact. (For e.g. Mobile need to be packed in the original mobile box with manuals and all the accessories provided) gifts should also be packed and returned to us. Please ensure proper packaging of the product to avoid any damage during transit.

58. What we check before accepting the courier at the time of pick-up or after reaching the product to Tech4You Store?

At the time of pick-up, your product will be checked by the courier person for the following conditions also when product reaches to Tech4You store it will be checked by us for the following conditions:

• Correct Product – The courier person will check the product and cross check the products details as per our guidelines provided to him/her.
• Complete Product – All the original parts and accessories (e.g. headphones, chargers, manuals etc.) which are originally provided by the company with the product, free gifts (if any) should also be provided by the customer.
• Unused Product – The product and other parts/ accessories of the products should be unused & undamaged (without any scratches, dents, tears or holes).
• Original Packaging – The product should be packed in its original packaging/box.  The packaging/box should be undamaged.
• Personal Data – Kindly ensure to remove all the personal information and data before returning the electronics devices. Tech4you Store will not be responsible for any data loss.
• Unlock devices – Items with locks/passwords should be unlocked/disabled before returning the product. (Locked items or passwords enabled devices will not be accepted by the courier person. iCloud lock must be disabled for Apple devices.
• Free Gifts/Offers – Free gifts and other offers associated with the products also need to be returned at the same time of returning the product.
• We may refuse to accept the returns if any of the above conditions are not met.

59. Do I need to pay any shipping charges to courier person at the time of product Pick-up?

No, you don’t need to pay anything to the courier person if the pick-up of the product is arranged by us. (Pick-up service is currently available in the mumbai circle only which is free)

In case your address is out of mumbai circle you need to self-ship the product to us (address will be mentioned on the contact us page. Courier charges will be reimbursed by us in form of coupons (Max Rs 150).The courier charges eligible for reimbursement is up to Rs.150. For availing reimbursement of courier charges, kindly send us courier receipt/bill by email on info@tech4youstore.com

60. Why the pick-up of my product is failed?

We only make one attempt to pick-up your product from your door step for a free of cost. The pick-up date and time will be updated to you via email/SMS. if the product is not picked up successfully due to unavailability of the customer or any other reason we will mark the Pickup request as failed. If the pick-up request is failed for the particular product order customer must self-ship the product to us. (Shipping cost will not be reimbursed if the pick-up is failed for the same order).

61. How will I know that my returned product has reached Tech4You Store?

You will receive an email/SMS from us on the same day we receive the product.

62. Can I return only one product from my order?

Yes you can return a single product from your order which contents multiple products. (e.g. if you have ordered 10 same/different products and 1 or 2 products are defective/damaged among them you can return only those products) and we will process the refund or replacement for those products.

63. Why do I need to return the free gift?

Free gifts and other offers associated with the product are part of the order and need to be returned at the same time of returning the product.

64. Why my product replacement is not possible?

Replacement of the product is not possible which is out of stock. In this case we will initiate refund. We will also update you once the stock is available of the product.

65. How will I get the updates for my return request?

You will be updated by email/SMS on every stage of the Process of return request.

66. What will be the shipping time for the replacement product?

• All replacement product orders will be sent through standard shipping i.e. 6-8 days’ time to deliver the product. Shipping time will also be depend on the location and courier serviceability.
• Standard shipping will be used to ship all replacement orders even if the original orders were shipped via other fast shipping options.
• We will ship the replacement product once we receive the original product from you.

67. Why my return request is declined/cancelled?

Once the returned product will reach us we will perform a quality check to examine the complaint of product being faulty/defective/damaged If the returned product does not pass the quality check, we will ship it back to you and return request will be cancelled. If the product you returned is used, damaged or missing original parts/accessories etc the return request will be cancelled. For more details about the case please call our customer care.

68. How can I cancel my return request?

If you have changed your mind and would like to retain the product and want to cancel the return request, Please call us to cancel your return request. In case the replacement is already dispatched, Please reject the replacement parcel at the time of delivery.

69. When will I receive my replacement product?

Once the replacement request is accepted from us we will initiate replacement of product and dispatch it in 2 working days and shipping details of the new products against the replacement will be provided to you via email/SMS.

If you have not received the replacement product within the promised date, contact us immediately.

70. When will I receive my refund of the product?

Once the returned product will reach us we will perform a quality check to examine the complaint of product being (faulty/defective/damaged/wrong product/Not as described in product page/ Missing part or accessories) if the product passes the quality check. Tech4You Store will refund the amount as requested by you. Refund will be credited in 72 hrs. (3 business days) or customer will receive a cheque via courier in 3 to 5 business days.

If you have not received the refund of the product within the promised date, contact us immediately.

71. How can I cancel my order?

Yes you can cancel the order before the order is in shipping process or shipped. You can check the order status in My account > order.

To cancel the order please follow this steps –

Step 1 – sign in to your Tech4You Store account.

Step 2 – Hover the mouse on Track order mentioned on the Home page you will find the option of Cancel Order click on it.

Step 3 – Fill the Cancel Order form and submit.

We will soon contact you to discuss more about your order cancellation and refund.

Note –

• If you have done the payment already don’t worry we will refund your money in 72 hours (3 business days).
• The order cannot be cancelled once the product has been delivered to you.
• If you wish to cancel the order after product is shipped please don’t receive/accept the parcel at the time of delivery. (Don’t open the parcel just reject the parcel at time of delivery).

Your refund for the product order will be processed once we receive the originally ordered product back from the courier.

72. How much time it will take to process my cancellation request and when i will get refund?

Once you submit the cancel order form we will take 1-2 business days to cancel the order. Once your order is canceled from our end will refund your money in 72 hrs (business days). You will get an update of your order cancellation & refund information via email/SMS.

If you have rejected the parcel at the time of delivery, your refund will be processed after we receive the cancelled product back from the courier.

(Note – There will be no refund provided if the order/product is purchased using the COD -cash on delivery option).

73. What are the modes of refund available after order cancellation?

You need to choose your refund preference when you are submitting the Cancel Order Form. Refunds will be initiate via following modes (NEFT to Bank account/ Cheque / Paytm).

(Note – There will be no refund provided if the order/product is purchased using the COD -cash on delivery option).

74. Can I cancel only 1 or 2 Products from my multiple product order?

Yes you can cancel a single product from your order which contents multiple products. (e.g. if you have ordered 10 same/different products and  you want to cancel  1 or 2 products among them you can cancel only those products) and we will process the refund of those products.

Note – Please ask our customer care executives to cancel the selected product from your order.

75. Why my order is cancelled by Tech4You Store?

Under some rare situations/conditions, Tech4You Store can also cancel an order these situations/conditions could be –

• Product is out of stock.
• Number of products you can order at a time.
• Fraud/Suspicious on order.
• Unverified orders (Note – we verify every order).
• Wrong offers/discounts or incorrect price shown due to technical errors.
• Fraud/ Suspicious
• Incomplete Buyer’s address or address Non serviceability.

Note –if your order is cancelled from Tech4You Store You will be notified by email on your registered email address. And refund will be processed for prepaid orders.